Returns

Sew and Sew Embroidery takes great pride in the fine custom embroidery we provide our customers. Our goal to 100% customer satisfaction and we will gladly work with you if any problems arise due to the quality of the finished product. However, please note the following

• Goods to be embroidered are custom ordered and custom embroidered based on information provided by the customer. Therefore, there are no refunds or returns on custom embroidered products due to customer errors in sizing, colour choices, or other customer provided information.

• We will replace goods damaged during shipping. All items are carefully inspected and packed for shipping.  If your purchase becomes damaged in transit you must: a) Notify us within 7 days of delivery (please notify us using the contact page) and return the item(s) within 30 days and b) Immediately notify the Post office or shipping company driver of any visible damage to the boxes or shipping packages.

Customer satisfaction is our highest priority, please do not hesitate to contact us if you have any concerns!